AX Design

The Directed Grid: How AI Should Work Inside a B2B Company

AI in a B2B company should run as a directed loop: a human sets the question, Radar measures, Vector qualifies, Hive builds, and a human decides. Full model.

Aug 23, 2026

From Executor to Orchestrator: Legacy UX to AX Design

The experience designer is evolving from executor to orchestrator. Why legacy UX did not get replaced by AX Design, it got extended, and how to make the climb.

Jun 21, 2026

How We Built a Multi-Channel AI Sales Agent in One TBE Session

Case study: extending Vector from chat-only to email replies, broadcasts, and delivery tracking in a single Thread-Based Engineering session. Real code, real architecture.

Mar 25, 2026

Thread-Based Agentic Experience Engineering [TBE + AXD]

The unified framework connecting Thread-Based Engineering to Agentic Experience Design. How thread autonomy levels map to trust patterns and supervision models.

Mar 23, 2026

AX Metrics: How to Measure Agentic Experience Quality Beyond Task Completion

Task completion alone is a vanity metric for AI agents. The five-pillar AX metrics framework that separates agents users tolerate from agents users trust.

Mar 14, 2026

Agent Personality Design: Voice and Trust Framework

Too much anthropomorphism can undermine trust. A practical framework for AI agent personality, tone calibration, and voice design that builds trust.

Mar 13, 2026

Conversation Flow Architecture [4 Design Layers]

LLMs show a 39% average performance drop in multi-turn conversations. Learn 4 conversation flow layers: state machines, context persistence, handoff topologies, and state recovery for production agents.

Mar 11, 2026

Trust Design Patterns: How Users Learn to Rely on AI Coworkers

Only 6% of companies fully trust AI agents for core processes. This guide covers the six trust patterns, progressive autonomy, and recovery cycles that make agentic experiences trustworthy.

Mar 8, 2026

AX Design Explained: The 2026 Guide to Agentic Experience

AX (agentic experience) design explained: what it is, how it differs from UX, and how to design for an era where AI agents are the users.

Mar 6, 2026

From UX to AX: What Design Looks Like When AI Becomes Your Co-Worker

UX design is splitting into a new discipline called AX (Agentic Experience). This guide covers the six patterns, four protocols, and product redesigns shaping interfaces in 2026.

Feb 17, 2026

The Dawn of Agentic AI: From Chatbots to Co-workers in 2026

AI is no longer just answering questions; it is taking action. The shift from assistive chatbots to agentic AI co-workers is the defining technology transition of 2026. What this means for businesses and why self-verification changes everything.

Jan 10, 2026

The UX Evolution: How Strategic Experience Architects Are Redefining Design in the AI Era

Nielsen Norman Group reports that critical thinking, creativity, and taste are becoming the key differentiators as AI tools handle routine UX tasks. Learn how top UX professionals are evolving into Strategic Experience Architects who orchestrate AI while focusing on strategic thinking and business outcomes.

Nov 1, 2025

AI-Native vs Traditional Design Agency: How to Choose in 2026

How AI-native and traditional design agencies differ in process, pricing and fit, how to test an agency's AI claims, and what to ask before you sign. As of October 2026.

Sep 28, 2025

AI Design Control Tower: The Idea and What We Withdrew (Dated Note)

A dated note on our September 2025 AI Design Control Tower post: the idea of connecting product data to design decisions, and the results and offer we withdrew in 2026.

Sep 18, 2025

Creative Agencies in the Philippines: Why Global Brands Are Choosing Filipino Teams in 2026

Philippines IT-BPM hit $40B in 2025. Filipino teams now build AI products, not just creative assets. The complete evaluation guide for global CTOs.

Jun 18, 2025